Refund and Returns Policy - Surgery Recovery

Refund and Returns Policy
Last Updated: [04 July 2023]

At SurgeryRecovery.com.au, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day hassle-free return and exchange policy subject to the terms and conditions outlined below.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

Items must be returned within 14 days of the delivery date.
Items must be unworn, unwashed, and in their original packaging with all tags attached.
For hygiene reasons, underwear and compression garments can only be returned if they are unopened, unused, and in their original sealed packaging.
Proof of purchase (order confirmation or receipt) must be provided.
Items purchased on sale or clearance may be non-refundable unless faulty.

2. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

Contact Us: Email us at [Insert Email] with your order details and reason for return.
Receive Authorization: Our team will review your request and provide a return authorization if eligible.
Ship the Item: Pack the item securely and return it to the address provided in the authorization email.
Processing: Once we receive the returned item, we will inspect it and process your refund or exchange within 5-7 business days.

3. Refunds

Approved refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the item is faulty or incorrect.
If your return does not meet the eligibility criteria, it may be sent back to you at your expense.

4. Exchanges

If you wish to exchange an item, please specify the replacement product details in your return request.
Exchanges are subject to product availability.
If the replacement item is of a higher value, the price difference must be paid before the exchange is processed.

5. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery for a replacement or refund. We may require photo evidence of the issue before processing your request.

6. Return Shipping Costs

Customers are responsible for the return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.